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Customer makes appointment via mobile, website, or your BCD all within the ServiceLink App.
Mobile check-in auto populates in real time, acts as a dynamic appointment log.
Vehicle check-in with pictures and signatures takes less than 5 minutes. No more customer backlog.
Advisors can review and edit the RO before generating it in their DMS.
Technicians can conduct the inspection from the desktop, tablet or a phone and add photos for customers to review.
Technicians and advisors can set flags to communicate to each other and to the customer where the car is in the process.
Customers can approve or deny from their device. No more phone tag and redundant voicemails.
Customers can login and check their vehicles repair status, cutting down on unwanted phone calls.